Contact Management
The comprehensive SYSPRO Contact Management solution lets users track and manage all customer and supplier touch points. Customer correspondence, status, vendor relationships, marketing campaigns, service issues, product returns, warranty and repair histories, quote and sales order information are monitored and recorded, providing a 360-degree view of internal or external business relationships. SYSPRO Contact Management enables sales, marketing and customer support operations to work collaboratively to achieve total customer satisfaction.
SYSPRO sales force automation, marketing and customer contact management applications are contained within a single, comprehensive module that gives a complete, in-depth view of the customer. Company employees can access SYSPRO Contact Management to make better sales decisions, market products, solve problems and get strategic views of the business.
Customise your Contact Management
SYSPRO Contact Management adds custom objects and activities, designs custom views for different users and builds business logic into the application so that Contact Management automates repetitive tasks, informs users of next steps, sends e-mails and raises alerts for open items. It provides easy-to-modify forms, data fields and information relationships so that users can get the customised information they need. Users can control all aspects of the customer management and sales cycle from a single screen, improving efficiency and empowering employees with the tools to deliver effective and profitable products and service.
SYSPRO Contact Management, as opposed to other similar systems on the market, offers total integration with enterprise resource planning (ERP) modules, providing the wealth of real-time data that enables customer visibility and service.
SYSPRO Contact Management provides great mobile support that allows field workers to get instant access to customer data from any personal digital assistant (PDA), laptop, or browser by offering powerful account synchronisation capabilities. This feature enhances marketing, lead capture and field sales efforts to increase sales and profitability.