Services
Buying SYSPRO is only the first step in a long-term relationship. A successful implementation ensures a solid foundation for your entire enterprise today, with the ability to grow and adapt to changes in the economy and global market. Continued success with any software solution requires solid relationships and ongoing support, services and education. SYSPRO and our Partners offer all the services required to ensure that you will be able to rely on your business solution now and in the future.
Consulting
SYSPRO has a dedicated team of consultants who help build solutions for today that will grow with you tomorrow. SYSPRO consultants are knowledgeable and professional, have an excellent understanding of best business practices and are experts in applying SYSPRO to meet your needs. SYSPRO offers the following onsite consulting services:
- Implementations.
- Onsite training.
- Site Evaluations.
Implementation
Our implementation methodolgy enable a business to quickly reap the benefits of the powerful SYSPRO solution and achieve renewed operational effectiveness. The importance of a well-planned implementation where the business requirements and processes are clearly defined at the start of the project cannot be over-emphasised. A well-implemented system provides a solid foundation for growth, with easy adaptability to business process changes, economic swings, and technological developments.
SYSPRO has earned the reputation for well-structured, effective implementations in all sizes of companies, specialising in small to mid-market businesses. This has been the result of 25 years of experience enabling organizations to utilize the software successfully and effectively.
SYSPRO's implementation methodology has been tried and tested with positive results. In 2006, SYSPRO was awarded the annual K2 Quality Award for "Installation Channel/Methodology" for the STARS Library for the fifth successive year.
Onsite Training
Our professional consultants provide customised training upon request. Training is designed to meet the specified requirements by educating and successfully developing the skills necessary for users implementing new features, new modules or for those who will be taking on new roles and tasks.
SYSPRO is continually evolving, and so is your business. Continual education is highly recommended to:
- Keep employees abreast of changes and enhancements to SYSPRO software to ensure that you are constantly getting the most out of your software and your employees.
- Educate new employees or employees in new positions on the capabilities of the software.
- Implement new features or modules successfully. SYSPRO is constantly adding new functionality to the software to keep up with changing demand and global requirements. Improve efficiencies and streamline operations by taking advantage of these features.
Site Evaluation
As your business requirements evolve, so are technology and software capabilities expanding. It is important to stay abreast of changes in the SYSPRO product and to regularly review your processes to ensure you are operating as efficiently and effectively as possible. Experienced SYSPRO consultants with extensive knowledge in best business practices are able to evaluate your business and current use of the software, and make recommendations for improvements. This process has proven to be invaluable for many companies, enabling them to take advantage of the latest features and technologies with very little disruption to their business.
Education
Providing your employees with the tools and knowledge they need to do their job will make them more effective, improve productivity and positively effect the bottom-line. SYSPRO offers E-learning facilities to complement your on-site training programme.
E-Learning
As a supplement to initial implementation training, and on-going on-site training as required, SYSPRO has developed the SYSPRO Learning Channel (SLC). The SLC is web-based and consists of a library of recorded sessions that facilitates convenient self-paced training on a 24/7 basis. The recordings cover all SYSPRO modules in detail, broken down into processes and procedures that are easy to follow and absorb. Additional recordings exist to educate on concepts and industry standards.
The SLC includes a Learning Management System (LMS) that provides each organization with visibility of the learning track. Managers are able to obtain comprehensive reporting about the SYSPRO educational activities of each individual. This information provides companies with valuable insight on each employee's progress and allows management to determine how well educational and organizational objectives are being met. This visibility can lead to remarkable improvements in both operational and cost savings.
Support
We understand that ongoing support is critical to the success of your company. Our friendly, professional and knowledgeable support team is committed to quickly and effectively resolving your support and technical issues. Our mission is to deliver unparalleled support services that are integral and strategic to your business operations. We want you to obtain maximum benefit and performance from your SYSPRO solution.
Customer Service
SYSPRO offers extensive on-line support in a secured area on the website, called the Support Zone. The SYSPRO Support Zone contains information relating to current, prior and future releases, along with FAQ's, known issues, technical information and "work in progress". The Support Zone is a comprehensive, invaluable source of information for all SYSPRO users, consultants and resellers and is designed in an intuitive, easy-to-use format.
Professional Services
Because we understand that many businesses have unique requirements, SYSPRO has a team of expert developers that can assist in completing your solution. Whether the need is purely to modify the user interface, develop a custom program or an entire module, or create a link to a third party product, the professional SYSPRO team will work with you to document and deliver your requirement.
SYSPRO e.net solutions facilitates version independent solutions by using the SYSPRO business objects, based on the Microsoft .Net technology. This reduces development time and on-going maintenance costs by automatically adhering to the built-in SYSPRO security, business rules thereby ensuring data integrity. SYSPRO e.net solutions provides the platform that helps enable you build a service orientated architecture (SOA).
SYSPRO e.net solutions is the ideal tool for web development, remote or handheld devices such as cell phones or PDA's. SYSPRO e.net solutions encourages integration with third party products that may be best-of-breed, or homegrown products and facilitates collaboration with your trading partners - the essential links in your supply-chain.
Whatever your need, our world-class developers can help provide your solution.
